Shipping policy
📦 Shipping Policy
Thank you for shopping with us! Below you’ll find all the details about how we ship your order, the estimated delivery times, and what to expect when your package is on the way.
🚚 Shipping Carrier
We ship all orders with DHL Germany using tracked shipping services only, ensuring you can follow your package every step of the way.
📍 Shipping Within the European Union (EU)
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Processing Time: We ship orders 5 days a week (Monday to Friday).
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Delivery Time: Estimated delivery within 7 to 14 working days from the date of dispatch.
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Tracking: A tracking number will be provided once your order ships.
🌍 International Shipping (Outside EU)
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Delivery Time: Delivery may take up to 21 working days after your package leaves Germany.
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Tracking: All international orders are shipped with tracking.
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Shipping Process: International packages are handled by DHL within the EU, and then handed over to your local postal service for final delivery.
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For example: For orders shipped to the USA, final delivery is provided by USPS.
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🧾 Customs & Import Duties
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All customs fees, taxes, or import duties are the responsibility of the customer.
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Please check with your local customs office for more information about any fees that may apply in your country.
If you have any questions about your shipment or need help with tracking, feel free to contact us through our support page.